U.S. Bank Branch - Pendleton, Oregon

Anna Witt

I am always treated kindly and with respect. The tellers and other workers I have encountered are always friendly and professional. I'm glad to see the hours of operation start earlier than before.

Marissa McGuire

Always terrible service. Nobody ever seems to be working, the ATM is broken more times than not. Wait time to try and get money out always seems to be 30-40 minutes long. Would not recommend this place.

Donnie Harris

Customer service was top notch.
They are very patient and understanding, I've never seen a face that wasn't smiling : )

Chad Griffin

Against better judgement I opened an account here because that was the only way I could get rolls of coins from them (or so was told). When I did ask, I got "Come back next week" cause there wasn't anyone to go with the teller to the vault. The following week I asked the same teller again and got "Oh we can't do that unless you have a business account". Maybe if they had been honest upfront and didn't have horrible hours, I might have kept an account there. Makes sense why this is the worst rated bank in town.

kay hammond

Tina, the manager of Pendleton branch called me on the phone within 5 min after i had left a message. It took her 2 minutes to help with what i requested. (which was a personal request) US bank has gotten to big to remember the individual person. bottom line is DOLLARS ONLY! but this is all corporate rules (the big money boys) the hours all the charges etc.are not the peoples who work there.unfortunately the staff gets all the flack. they are however responsible for their attitude, which is high on my list, in any business place I go. With the manager,Tina, I'm sure she stays seriously on top of that. I find her an excellent manager. For corporate I give a 0 (zero) stars.

Robert Fales

Still an evil corporate bank entity but the staff is lovely

Leslie Blanchard

I opened a business account online and dealt with technical difficulties funding the account. I came into this branch seeking assistance with the account and was greeted with a condescending and rude attitude by a teller who treated my business as an inconvenience. Customer service is not for everybody, and that was certainly the case here.

There are other banks in town that I will likely switch to and I would advise you do the same. I would not recommend using this branch of US Bank.

Jairod Collins

I came in today to drop off a deposit on behalf of my company and inquire about a “monthly maintenance fee” on my personal account that was not automatically waived as it has been for the last several months. When it was my turn to get to the register, the teller, Ashley, walked away to lock the doors (I came in 5 mins to close) without acknowledging me. I asked the other teller if she was going to help me.

When I got to the desk, I gave the teller the deposit from my company and asked about the maintenance fee. I was then told to write down my information so Tina (a banker) could call me back to which my response is “I will just call customer service”.

I was then aggressively and rudely reprimanded by Tina for asking if the teller was going to help me. She threateningly insinuated that she would be contacting the company I work for about me conducting myself “unprofessionally” because I asked if I was going to be helped by the teller that walked away as I approached the desk.

Terrible experience at this branch today and due to this unfortunate sequence of awful customer service interactions I will likely move my money elsewhere.