The Personal Group Insurance Company - Mississauga, Ontario

Lou L.

35 de conduite automobile sans accident et mes assurances me coute encore beaucoup d'argent, c,est pas plus payant d'etre un bon conducteur. Ma prime monte et monte et monte.

Ken P.

I have been with the personal insurance company for over 25 years. I was paying $263 per month for 3 vehicles and $285 per month for my home. Each time you call to make a change it's a $50 charge that they don't tell you about. And they have a cancellation fee of $200+. I received a new quote for $188 for vehicles and $74 for my home from another broker. I overpaid for years and years believing I had the best rates.

Larry G.

Try and renew my policy and staff are the most unprofessional people I've ever spoken to. Took them over 2 months and they still couldn't do my new policy. Making excuses regarding my documents. They call with different numbers saying sorry but don't know how to fix their own problems. Half the time they say the paperwork you did is good. Then ten days later they don't call me back I call them back. There is no pride in this company. Personally it's as if they don't care. They complain about pdf files so much. When I send them something they complain we never got your information. Not organized on their end. And lastly they ask the most stupid questions regarding your policy or driving history. (Ex. Where you going over/under the speed limit?) If your caught speeding by an officer than clearly you were going "over" the limit) this company is not taken serious. Just out for your money

Andrew M.

This place is a mess. For a lot of years they were great but now they seem incompetent. We’ve invested four hours to remove one car from our automobile policy. The guy was friendly but every few minutes I was on hold while he did other stuff. Never did get it resolved so it’s time to shop for quotes.

Bill

I am a retired engineer who responded to The Personal advertising for home and auto insurance. I received a quote that was particularly attractive for home insurance and was interested. I then went to The Personal website and looked at a number of recent reviews. They were terrible. I cannot bring myself to do business with this company
Their agent, Juan Carlos Linares was pleasant, helpful and competent so I was looking forward to dealing with him. Sadly, that is not going to happen. The reviews were just too much.

Megan G. H.

Absolutely awful insurance company! DO NOT USE THIS COMPANY FOR ANY INSURANCE PURPOSE!!! They have THE WORST customer service and if you need a manager to speak with… good luck there are none that will call or get back to you. They made us pay extra for cancellation and still kept taking money out of our bank accounts. I have called 3 times and each time was told a manager would contact me directly in the next week or 2 and no calls have been made to us. Every time I call, they say there is no manager that is available to take calls immediately and will say my case has not been looked at yet. NOW WE ARE MONTHS INTO OUR CANCELLATION WITH LOST MONEY. STAY AWAY FROM THIS COMPANY!

I am following up and editing my comment. It has now been 2 months and no manager has reached out. I've called 6 times, and when I finally reached someone, she had said there were no notes left on the file when each associate I talked to said they would add notes to the call for their manager to reach out as this case will be escalated. DO NOT REACH OUT TO ANYONE AT THIS COMPANY. YOU WILL LOSE YOUR MONEY. WE HAVE TOLD OUR FAMILY AND FRIENDS TO END THEIR POLICIES WITH THIS COMPANY.

BV

If I could give zero stars, I would. This company has been nothing but a nightmare to deal with. Their customer service is unresponsive and unhelpful — every time I called, I was either placed on hold forever or transferred around with no resolution. The policies are misleading, filled with hidden terms that only come up when you actually need to file a claim.

I would not recommend this company to anyone. Save yourself the frustration and look elsewhere — there are plenty of reputable insurers who actually care about their customers.

disha V.

Worst insurance company ever!!

Sent me this list where i had to provide them pictures and details of my new car, proof of address etc. I sent them everything they asked for and i waited 8 days for their response but they declined my application saying that my lease agreement is of 6 months. It was not mentioned anywhere that i had to give them one year lease agreement. Why does a proof of address have to be a one year lease?

I called them and they said i can send them an updated document for my lease and it should say i’ve been living there for a year. I got that document from my owner and sent them right away. I did not get any confirmation that the document has been received and i called them several times, they said they can’t do anything because it is a separate department they cannot even contact them. They asked me to send the same document multiple times to get a confirmation, i did the same but still no confirmation. And then they asked me to get the insurance somewhere else because they couldn’t help me. I was getting a good discount from my work that is why i tried to get the insurance here. My car is sitting at mechanic’s shop from last 15 days because of them.

Please don’t waste your time getting any insurance from these people.