Servus Credit Union - Scenic Drive - Lethbridge, Alberta

Wanda P.

Very poor service. Came in looking to talk with a mortgage person. 2 new people were at the front. Not a clue. The manager training them did not intervene when dealing with the Newby. They have lost a potential customer. I made sure they knew that as I left there. I am quite surprised that they were so flip about making a new client. Don't waste your time here.

Nicholas O.

15 year-long cuatomer. Embarassing. Constant issues with poorly trained staff, misleading statements/offers, and the most painful attempt at comparable cashback/incentives. KOHO's cashback, credit building, small service fees, and other offers absolutely cripples Servus' questionable attempts at being a bank.

If you Facebook Nick Toews (Me) I will send a referral link for KOHO. It currently (Aug 2024) offers $50 new user credit, 5% interest return on any money in your accounts and 1-3 months of their full service account for free. Amongst other available offers not available through Servis.

Hollies

The expertise of the staff greatly enhances the customer experience.

Recently, I faced a situation where I needed to expedite a money transfer, and despite occasional delays with bank drafts, the staff, particularly Ivy, went above and beyond to find a faster solution.

As a long-time customer, Ivy's efforts in exploring efficient money transfer options were incredibly helpful.

I appreciate her dedication, and I am inclined to give the bank a well-deserved 5-star rating.

Thank you, Ivy, for your exceptional service!

Debra D.

Made a big mistake switching.....think twice if you're planning on switching lenders and don't be misled, especially with a mtg!!

Jeremy C.

Do not switch your mortgage to them (or anything else really)

Cannot setup simple automatic payments correctly even with multiple tries. No option to do it myself online and their staff are incompetent so what's the point of using them. If you miss a call from them good luck getting through to someone who's not in their call center in India. If a call drops do they call you back? No and again good luck getting through. I have never been deliquent on anything until I switched to this incompetent group of buffoons.

Bam W.

Do not open an account with servus. They take your money, and tell lies. Even after stop payments, they still take them out and you have to fight to get your money back every time. I have been with them for over ten years, and will be closing my account next week. Nothing but problems with them. Talking to thier customer servus, even more lies and they are rude, and disrespectful, and yell at you. Go to another bank if you don't want extra headaches.

Dave D.

If you don't use your account for a period of time, they deactivate it. Then no access to that money when you need it. This is for my protection This happened to me several times. Account is now closed and moved all my banking to a facility that serves their customers. Not worth the stress.

Kyle S.

There mistake cost me getting food and Christmas presents for my family.
I guess they deposited some one else’s money into my account (how does a competent bank do that I have no idea).
After putting it away in my saving they then took it back 4 days later… it took them 4 days to figure out they gave me some one else’s money…. After I had already planned to buy all these presents and thank god I checked my account before I went to the grocery store.
Then they tell me it’s my fault cause I should of known that wasn’t my money.
But the government puts money into my account all the time for GST and such?
Anyways will be switching banks to one that actually knows what they’re doing and doesn’t lame there customers for there mistake.