Optimum West Insurance Company - Edmonton, Alberta

Marlene J.

I am very satisfied with this insurance, especially with the claim adjuster Aveer Gowreesunker, he was always available to answer all my questions and provide support whenever necessary. He did an excellent job. I am very happy. Thank you.

Stacy B.

Auto renewed our insurance without any paperwork, email or phone call for notice. (Apparently our broker says this "isn't illegal" in Alberta)
Anyways. After filing cancellation paperwork on Nov 30th with our broker, they took another TWO payments out in Dec. And after calling and getting it resolved, it'll be 2 weeks before we see that money back in our account. $1300 refund - money that's for living. Paying utilities and groceries.
Can't stand incompetence; especially when it effects my life and makes me sturggle more than those who's been incompetent.

Livia L.

I experienced recently my first auto claim in 20 years of living in Canada - the driver seat window of my vehicle was vandalized and I was supposed to pay $1,000 to fix it. My adjuster, Aveer Gowreesunker, helped me in a very professional manner, he was very friendly and super quick in responses to all emails I sent him related to the vandalism claim I opened. Once I submitted the invoice for my window repair, he ordered immediately a refund check (which excluded deductible, of course). Much appreciated your help, Aveer - thank you so much!

I love dealing with Optimum for my home and auto insurance for over 10 years now! Derri Thomas and Shawn Dentman are my favorite Insurance people! Go, Optimum go!

Andrea L.

Received great customer service from Bernice when I phoned in to check the status on my pink slip. There was a mix up with Canada Post so it didn't get delivered and she ensured that she got a new slip in the mail right away and emailed me a copy as well so I had it. She was very fast and very pleasant! I hope I receive similar customer service and prompt service if I ever need to file a claim.

Nolan B.

Worst experience ever dealing with a company, my car was vandalized, they gave me 1/3 of value of the vehicle, then literally not even a week after receiving the insurance money to cover a replacement vehicle, they raised the cost of my policy by exactly what they paid out to me. Then come time to renew and I've confirmed switching and canceling my policy, they offer me my old rate (1000$ less). They preyed on me when I was at my most financially vulnerable and I was screamed at by an agent when attempting to get my policy number and details while switching to a new company. Unprofessional bullies and if you ever need to make a claim it will be a nightmare.

Ruslan M.

Do not recommend this insurance company. Please stay away.
Had an accident and the are not giving me the fair value of my vehicle.

Jo S.

I had an accident after more than a decade insured by them. When I called to report it the person on the phone couldn’t tell me anything about my coverage. I was left stranded with two kids 160km from home in a town with no rental vehicles on a long weekend. I had to pay for my own hotel. Get my own car towed back home myself. Couldn’t get any information. When they finally opened again the rental place they told me I had to go to didn’t have any rentals and I was not informed until 5 min before everything was closing that I could go somewhere else. They let me have the rental for 3 days and then made me return it before even issuing a check to me leaving me once again stranded and with no way to even go look at new vehicles or get my child to school. Worst insurance agency ever. Just want to take your money but don’t want to help you at all. Greedy and useless.

Cory B.

Despite all these bad reviews, I had a surprisingly pleasant experience making a claim with this company. My vehicle was struck by a driver under their insurance and I did not have collision due to the vehicle being older, so I had to claim directly with them. The other driver took a while to properly report the incident, but once he did, Optimum West had an appraiser for my vehicle out within the hour, and a cheque within the week.

Fantastic service!