OnPoint Community Credit Union - Redmond, Oregon

J P

OnPoint has been my local bank for several years, and this branch is my hub. I've had personal, business, and savings account with them.

Their tellers and specialists are friendly, helpful, and knowledgeable. I can't recall the last time there was a line to do any banking transaction.

It's important to me that a bank have a strong digital platform. OnPoint hasn't disappointed. I will never go back to a "bank" again ~ the free use of ATMs at other Credit Unions is reason enough! I highly recommend them if you're looking for a great credit union.

MT

Been with OnPoint for quite a while now, we came from a different credit union and also national bank. Hands down, Onpoint as a whole has been great for us. I have scheduled appointments with various locations over the years to learn and ask questions, and they were always coming across honest, professional, and intentionally helpful. The Redmond branch has a great group of smiling kind good folks running the bank. I highly recommend checking them out, maybe even make the "switch" to them. I have zero complaints or regrets. Keep doing what you do Onpoint, focus on the customer. Thank you.

Sherry de Alicante

Upon the unexpected death of our daughter, who was a member of OnPoint, I had to navigate the complicated legal process of gaining access to her funds. The team at the Redmond Branch were genuinely sympathetic to my situation. I received precise instructions and timeline to follow. At my final appointment I was shown professional kindness and support, specifically by Member Service Representative Levi G. He walked me through every step with patience and accuracy.
Since my daughter’s passing I’ve worked with several other banking institutions, on her behalf. OnPoint is far above and beyond the most professional, easy to work with and understanding!

Tamara Marnell

If you're going to be treated like you bank with a big soulless corporation, you might as well get the perks of banking with a big soulless corporation. No shade on the Redmond location in particular, but OnPoint as a whole is disorganized and unprofessional, and after 10 years of working with them I've had enough. Examples: when we asked about mortgage options, someone in Portland sent us emails with no capital letters like he was texting his buds, and he outright lied to us about a state program with better rates than OnPoint's. Another time after I met with someone about an auto loan, she didn't respond to my follow-up about the application...until more than a whole year later! Then this year we were approved for a new loan, but OnPoint generated no bill for the first due date, then slapped us with a surprise late fee. They refused to waive it because the date was in tiny text on the loan documents, so we were supposed to memorize that and proactively figure out how to pay it? That was the final straw that convinced us to move our money elsewhere.

Faze Artic65

This is by far the best down to earth people to people bank....never in my life did I think I would tell people that I love my bank but...I love my bank! When my Dad passed away I had the Branch manager come up to me with a hug and condolences. When ever I'm in public and they see me they always wave and smile!!! These are the best people!!! Proud to say I bank at Onpoint community credit union?

Phil Partlow

Member for 6 years. Every person has been professional & pleasant. That is what matters most to me. Cashing checks is typically quick as lines move right along. Great service!

Cyndi Harris

The only issue I have just happened recently with their secure access code where they locked me out of my own account and then I could not get a person on the phone..... I ended up having to go into a branch and spending about 15 minutes entering and reentering things to get it straightened out. I felt bad for the staff who basically got thrown under the bus. There is too much” maintenance “ online and I seem to have less and less access to MY ACCOUNT!!! I’m seriously considering switching credit unions!!!!!

Farren Messerli

Polite, but led us to believe that our loan was a shoe-in before declining us at the last minute, putting us in a very precarious position. We are now having to rush to arrange alternative financing due to the misleading language used by the rep we worked with.