Okotoks Ford Lincoln - Okotoks, Alberta

Joshua

I recently visited Okotoks Ford Lincoln on a snowy, cold Saturday, interested in test-driving a Ford Bronco. From the moment we walked in, Wayne approached us—not to push a sale, but to genuinely help. I told him I wanted to try out the Bronco, and without hesitation, he grabbed some information and the keys and encouraged us to take it for a drive.

When we returned, Wayne simply asked for our thoughts—never once coming across as pushy or trying to force a sale. Throughout the entire process, he made it clear that the decision was ours. When we made our final offer, he didn’t push back but instead moved forward with the deal smoothly. His professionalism, experience with Ford, and honest approach made us trust him completely.

Once the paperwork was completed, he introduced us to Corrina in finance. Like Wayne, she was friendly, genuine, and focused on getting us the best possible rate. Many dealerships feel like high-pressure environments where sales are the top priority, but Okotoks Ford Lincoln truly embodies a small-town atmosphere where customer experience comes first.

From start to finish, our experience was comfortable and welcoming. If you're looking for a dealership where you won’t feel pressured and can trust the people you’re dealing with, I highly recommend Okotoks Ford Lincoln.

Heather D.

I recently purchased a vehicle from this dealership, and I have to say, the experience was absolutely unmatched! Chris, the sales guy, was amazing from start to finish. He made the entire process smooth, transparent, and enjoyable. His knowledge and professionalism really set the bar high! Mark in finance was also fantastic – he took the time to explain every detail, making sure I fully understood all my options. The entire team made me feel valued, and I’m beyond happy with my purchase. I highly recommend this dealership to anyone looking for great service and an excellent car-buying experience!

Lewis M.

I recently purchased a truck from Okotoks Ford and had a mixed experience.

Walker Joyce, the Sales Associate who helped me, was fantastic. He was open to negotiation, very knowledgeable, direct, and easy to communicate with. Doing business with him was a breeze, and I would highly recommend him to anyone looking to purchase a vehicle.

Unfortunately, my experience with the Sales Manager and service department was less positive. I initially saw the truck at their sister dealership, Woodridge Ford, before it was reconditioned. I paid a deposit and was assured by the Sales Manager that the vehicle would be ready before I left the country. However, despite these assurances, the truck wasn’t ready in time. While I was abroad, I received unnecessary and unprofessional threats (via an apologetic and understanding Walker) that the vehicle would be re-listed.

Upon my return, I was disappointed to find that the vehicle hadn’t been properly prepared despite the dealership having had it for weeks. I had to return twice to have repairs done, including an issue with the air dam system that was initially blamed on me until I provided photos showing the damage prior to my ownership. The rims were also damaged while the truck was in their care, which led to more time in the shop.

Additionally, I paid $180 for the truck to be detailed and clay-barred before pickup, which didn’t happen. This was frustrating and left me with a sour impression of the service I received.

In summary, while I had an excellent experience with Walker Joyce, I would caution potential buyers to be wary of the service department and sales management.

Bob B.

1st time dealing with Okotoks Ford Lincoln, I used to deal with the Woodridge group in Calgary.
I realize they are one of the same, but would like to note, the service dept so far is heads above Calgary.
I was kept up to date with how my service was progressing, staff was accommodating, I didn’t have to wait a month for an appointment, if I wanted the Lincoln loaner.
I was happy with the Lincoln clean I received, I travel a little farther but so far it is worth it.

Larry C.

My 2022 F150 Lariat needed service for a recall on the split axle. There was a delay in receiving the parts and the service advisor did a great job keeping me informed on the status of the job. They provided a rental vehicle for me while I waited for the repairs to be completed. I really appreciate the effort put into this job by Julie the service advisor.

Alex

I had the absolute pleasure of working with Colby when purchasing my new car, and I cannot speak highly enough of the experience! From the moment I walked into the dealership, Colby made me feel completely at ease. He took the time to understand my needs, listened to my preferences, and expertly guided me through the entire car-buying process.

What impressed me most was Colby's deep knowledge of the vehicles and his genuine commitment to helping me find the perfect car—not just the most expensive option, but the one that truly fit my lifestyle and budget. There was never any pressure, just honest, professional advice.

The entire process, from test-driving to finalizing the paperwork, was seamless and stress-free. Colby went above and beyond to ensure I was fully informed and confident in my purchase, even taking the time to explain all the features of my new car in detail. His exceptional customer service made me feel valued as a client, not just another sale.

I couldn’t be happier with my new car, and I truly appreciate the incredible experience I had. If you’re in the market for a car, I highly recommend reaching out to him. He is an absolute standout in the industry!

Megan R.

Picked up a Ford Explorer from Wayne and Mark a few weeks ago, just in time for the snow! I love the vehicle, and so so my kids. It fits hockey equipment AND dogs 🤣.

Thank you so much Okotoks Ford, the process was stress-free and fast!

Andrew M.

I take my vehicle for service here and they are always great. Recently I had a battery issue with my truck and I brought the vehicle in for service. Turns out a previous dealership had changed my battery out under warranty with an aftermarket part without my consent. This created a bunch of headaches getting the current battery replaced under warranty. Throughout the process I dealt with Kylin, she was fantastic. She kept me up to speed throughout the entire process, her communication was fantastic. They put in the legwork to get my aftermarket battery replaced under warranty. Fantastic customer service by Kylin and Okotoks Ford Lincoln!