North Star Ford Sales Cochrane - Cochrane, Alberta

Caitlin F.

Great experience from start to finish. I let Sammy know that I was looking for an SUV to fit my young family and he took the time to lay out all the options without pressure and was patient as it took a few weeks to decide… then Derrick took us through the paperwork, payments, etc laying out all the options for warranty again without pressure. The favourite part for my family and I is when Antoinette took the time to show us all of the features and set us all up to drive our new Bronco off the lot!! We are SOO happy and relieved to have found the right vehicle for our family. Thanks North Star Ford Cochrane!!!

Calvin B.

I wanted to take the time to write these guys a proper review (not chat gpt). I had previously purchased my last truck from Advantage Ford in Calgary, and the experience was less than stellar. I won’t go into detail about that, but it was so poor that I was prepared to buy my next truck from a completely different manufacturer.

My wife and I found ourselves in a tough spot heading out camping for the August long weekend. As we left the city, a maintenance light appeared on my truck. After visiting multiple mechanics and receiving little to no help, I decided to call North Star Ford in Cochrane to see if they could figure out what was going on. I spoke with a service department representative, Costas, who immediately did everything he could to find a tech to help diagnose the issue and told us to come in.

When we arrived, he was very sympathetic to the fact that we had three extremely disappointed kids in the back and introduced us to the service tech, Ian. I’ve dealt with many mechanics and techs over the years, and having a family member who was a mechanic for 50 years (the last 10 with Ford), I can usually spot a knowledgeable and honest mechanic. Ian was exactly that. He was preparing to head home for the day but ended up spending an additional 3.5 hours trying to get us back on the road. Unfortunately, without further testing, we couldn’t properly diagnose the issue, and our family vacation was in jeopardy.

That’s when the sales department stepped in. While waiting to hear the outcome on my truck, I began preliminary discussions with Johnathan about the 2025 F-150s. He was knowledgeable, respectful, and made me feel valued as a potential customer. As our conversation shifted toward the financial side of things, I was introduced to the Sales Manager, James. I can’t say enough good things about my experience with him. His sales and product knowledge were unmatched. He understood the situation our family was in and did everything possible to get us back on the road quickly in a new truck that met our exact needs. It didn’t feel like I was dealing with a salesperson, it felt like I was working with a friend who genuinely had my best interests at heart.

The next day, when it was time to pick up our new truck, the exceptional service continued. The dealership sent Antoinette to handle transferring my registration, and she also took the time to walk me through various features, which I truly appreciated.

I honestly feel we couldn’t have made a better decision than buying through North Star Ford in Cochrane. I’m grateful that we drove our old truck there that day and had the chance to meet such wonderful people. We absolutely love our new Lariat and couldn’t be more thankful for the way we were treated throughout the entire process.

Thanks so much, everyone!

Kelly W.

I purchased my brand new, 2025 Ford Explorer yesterday and to say the experience was amazing, is an understatement. From the initial contact, everything was seamless. They offered me a wonderful trade in value on my other Explorer, offered to drive me a new Explorer to test drive due to my busy schedule, they stayed past closing for me to test drive and were phenomenal from start to finish. They even checked in this morning to ensure all was good. Thank you Adeen, Sammy and Derrick. Also thanks to the lady showing me all the fancy functions before we drove off (I apologize but I can’t recall your name!)

You guys ROCK!

Amanda B.

Northstar Ford Cochrane is absolutely amazing in every way! Our salesman Sammy was so helpful, kind and did what he could to work with us and make us feel comfortable!!! It was by far the best experience we’ve ever had buying a vehicle and highly recommend everyone here!

Sherry T.

I just scored my first FORD, from Northstar Ford in Cochrane. Talk about AMAZING next level customer service. From my initial walk in chat with Barb at reception, to my discussion with the GM (Adeen), to the easy no fuss discussion with Finance (Derek), and my introduction to the Service team (Kevin, Graham, Parik and Costas) who assured me they'd take care of any automotive concerns I may have. The final touch of class with Antoinette who took the time to explain every detail and feature my new 2025 Explorer has was exceptional. I would suggest if you're purchasing a new vehicle, make the time to sit and learn all the features it can be very overwhelming and Antoinette is patient and VERY knowledgeable when it came to my new ride.
Thank you Northstar Ford Cochrane for make this an easy process and I look forward to our years together!

London L.

It was a pleasure dealing with Sammi. He made our purchase process very smooth and ensured everything was delivered on time.

Matthew G.

Just recently got a F-150 tremor. All staff are very nice and helpful. They go the extra mile to satisfy their customers. Great dealership would recommend for others!

Johnathan

2019 Escape 109000km. Engine was fine just using too much coolant. They did a vacuum test and Killed my engine by flooding with coolant in cylinder 3. Gave me a 10k quote to rebuild at 6pm . Gave me keys and 10k quote. No warning that they could kill the engine!!! No courtesy car so I can get home just its 6pm they want to close! Couldn’t drive faster than 40kph on the 1A. Had to auction car the next day since I didn’t have 10k for a rebuild. Called Ford Canada they didn’t want to hear anything of it. I’ve had 3 Fords. Will NEVER get a Ford again!