Michelle Reyes Tax Service - Winnipeg, Manitoba

Bharat K.

I got my taxes done here today and had a great experience! The process was smooth, efficient, and everything was clearly explained to me. The staff was knowledgeable, friendly, and made sure I got the best possible return. I really appreciated their attention to detail and willingness to answer all my questions. Highly recommend this place if you want your taxes done professionally and without stress.

kyle M.

Michelle is amazing. Efficient an extremely helpful to us taxpayers and her clients. My partner an myself will continue to utilize her skill an professionalism. Once again. Thanks so much Michelle!! See you next year. !

Juls

We had a very disappointing experience here and won’t be returning.

When my mom called to make the appointment, she was asked how many people were coming—she said 5. However, when we arrived, Michelle was visibly upset that my mom didn’t mention she had a small business. Michelle had done our taxes the previous year, so my mom assumed that info would already be on file. Also, if specific details like that are needed, shouldn’t the person taking the booking ask more thorough questions?

Throughout the entire appointment, Michelle was rude, cold, and dismissive. She was clearly multitasking, rushing and talking on the phone while helping us—yet somehow still found time to repeatedly bring up how my mom didn’t mention her business, even in front of other customers. The office is small, so everything said can be heard by everyone.

She also made several passive-aggressive comments or “parinig” which felt very unprofessional. Instead of offering solutions or clarifying expectations kindly, she just blamed us for holding up the line and made us feel like we were a burden. It’s not our fault they overbooked and did not ask the right question(s).

What was most upsetting was how dismissive she was when my mom would talk—cutting her off, talking over her, and giving attitude. There was even a moment when Michelle asked my mom a question while on the phone with another customer, but because she didn’t clarify who she was talking to, my mom didn’t respond right away—only to be snapped at again. How is that fair?

Basic customer service was completely missing. If you’re going to be taking calls during an appointment, the least you can do is excuse yourself or let the client know. Instead, we got attitude for trying to keep up.

On a positive note, there was a man helping out who was kind and patient. We appreciated that.

To top it all off, our taxes weren’t even calculated correctly. We left feeling stressed, disappointed, and honestly, humiliated. Never coming back.

Michelle if you are reading this, please be kind. Kindness can go a long way 🙂

Reck R.

I phoned a few days before my appointment - they were very efficient, friendly, clear with filing my taxes. Any questions I had they answered, and removed any worried about my taxes being filed.

They were also very easy to communicate with. Prior to filing my taxes there was a question they had, but I already left. They promptly followed up with the information, and assured once I provided them with my information they would file, which they did.

No issues, and would will be going back.

anthony

I had a terrible experience here at Michelle Reyes Tax Services. The level of professionalism, privacy, and customer care was appalling. My Mom was spoken to in a disrespectful tone in front of other clients, which was embarrassing. Not once did anyone apologize for the mistake made when they failed to ask my Mom if the tax papers were for a small business or not. Michelle’s approach was utterly unhelpful—she only asked, "How many people?" It’s disappointing that someone with so much experience in the industry doesn’t seem to understand the basic principles of customer service.

The lack of privacy was also concerning. It was unprofessional to be on phone calls while dealing with clients, and I felt like my personal information was being handled carelessly. Clients should not feel rushed, especially when they are trusting you with their tax documents during such a stressful time. Unfortunately, that’s exactly how we felt—rushed and uncared for.

I could go on, but honestly, this was a ridiculous experience that made my family and me uncomfortable. I would not recommend this place to anyone, and I sincerely hope others don’t have to endure the same level of poor service and attitude that we received.

Donwel C.

Now my family live in the province of BC, we still choose the service of Ms. Michelle. She's really flexible and adaptable as we would just email her our T4s. She has geniune care to each of us, any questions/concerns will be answered swiftly. Thank you Reyes Tax Services for helping us and kudos to your team.

oluwaseyi A.

Michelle M. Reyes provides excellent tax services in a clean, professional, and welcoming environment. My taxes were filed smoothly, and I received my refund promptly. Highly recommended for reliable and efficient tax assistance.

T

I would never come back here. The office was so small and cramped and waited for 30 min to get our taxes done even though we booked an appointment.
We had the younger guy to do our taxes and asked Michelle a question about my husbands taxes. She spoke to us in the most condescending tone and was rude to us in front everyone else in the building, loud enough for everyone to hear. It was so unprofessional and speaking to clients like that left a really bad taste in our mouth. Basic tax service was $30 but wanting to charge an extra $40 for 1 extra thing to be done is ridiculous.
After reading the bad reviews, they all had a similar experience with her speaking to someone in a rude manner.
Do better and be kind.