MAC Insurance & Registry - Edmonton, Alberta

Kris A.

Hidden gem! Spacious and clean and i had no wait time. I went to renew my registration and was in and out so quick. I had to deduct a star for customer service. The rep at the counter did not greet me and even after I said hello and asked her how she’s doing I still got no smile and no response. Just a “what brings you in”. I also noticed the other two girls at the counter were also not very friendly with their customers either. A smile goes a long way. If you don’t have the patience to deal with customers then don’t work in a customer service indicate. I would say that employees really need to be trained in being more friendly.

Miguel F.

Retook my road test here today. I had several tries on other registries. Great car, very good exam road (no constructions so far nearby, very peaceful neighbourhoods) i recommend this registry for other business too. The guys are so nice.

B F.

I strongly recommend this registry because the service is great. The stuffs are awesome ; Joseph the brunch manager is a great guy and you will not waste your time standing on line ups unlike other registries.
Great place for parking, efficiency, accessibility, and working hours.
More that 5STARS

Ghassan A.

Bad experience unfortunately. I used to do my papers here without problems.
Today, a lady there was unprofessional and kinda rude not caring about anything. She insisted to have the buyer's name in the insurance card while others would be satisfied with the name just included in the insurance account even by showing online. She was unreasonable, rigid and refused to call the manager and ask. What is bothering most is her careless comments and showing no understanding to the situation. She could pursue her rules without that attitude.
I don't recommend this place anymore.

Mohammed N. A.

Sara Boutin was absolutely amazing! The service was outstanding, making the entire process smooth and supportive.
She clearly outlined everything required to get the insurance for my car in the easiest and fastest way possible with the best price available. I truly appreciate her hard work and dedication throughout this process. She ensured everything was finished in the best way imaginable.

Emmanuel A.

I had my road test here and I had one of the worst experiences ever, I wouldn’t advise anyone to do their road test in this place, after my road test, this examiner only spoke to me about a few things so I was glad thinking I had passed and then he told me I had failed so I was very much surprised and asked him if there’s was anything else I had done and i wanted to see the results for myself but he said I was going to get it in my email, I didn’t argue , only to receive my results and see he had deducted points from me for things I hadn’t done, so i went back to speak to him and ask him where during the road tests i had made these mistakes he took points from me but failed to mention it after the test, he couldn’t explain himself, I then asked to see the manager and he was trying to intimidate me from seeing the manager saying it is they the examiners who give out the marks not the manger. I still proceeded to see the manager and the manager told me they had actually received several complaints about that particular examiner. The manager was very nice to me and was extremely helpful, just that this is not an experience I would want anyone else to go through.

Sakup W.

I’ve taken three road tests so far, but unfortunately, I failed all of them due to minor issues. The examiner Albany was extremely strict and seemed to expect perfection from a new driver. It felt like they were looking for any excuse to fail me. For example, when I was asked to parallel park, I successfully did it on the first try, but the examiner claimed it wasn’t satisfactory, saying it was either too close to the other car or too far away.

Additionally, the examiner occasionally wrote down actions I hadn’t even done, which felt unfair. It gives the impression that their goal is to make you retake the test repeatedly, possibly to generate more revenue, even if you’re already a competent driver. It felt like the system was designed to fail you from the start.

Robin C.

Kyla was fantastic to work with. She took the time to understand all my insurance needs and carefully explained the options in a way that made sense. She’s not only knowledgeable but also genuinely cares about finding the right solution for you. And SO patient with answering all my questions. I couldn’t have asked for a better experience!