Gulf & Fraser - Aldergrove, British Columbia

Christian Panuncillo

I recently opened an account at Gulf and Fraser Credit Union, and I had the pleasure of being assisted by Micheal Kumar. His professionalism, efficiency, and expertise made the process smooth and stress-free. Micheal’s exceptional customer service and attention to detail were impressive. He truly goes above and beyond for his clients. I highly recommend his skills and services to anyone looking for top-notch banking assistance. Thank you, Micheal, for a great experience!

Keyonna Mclean

Since this bank has switched from Aldergrove CU, to G&F and now Beem..? It’s been extremely difficult to bank here. I don’t understand why they moved this location from a standalone building to a strip mall where there is never any parking and they don’t have a drive thru ATM. When I asked I was told I could drive to Mt.Lehman to use a drive thru ATM which never is working anyways. It’s disappointing, I used to not mind going to the bank and now I hate whenever I need to go.

Rob Harris

Horrible experience lately with this branch always giving me a reason they can't cash my pay cheque's always calling my employer and accused me of my pay cheque not beening real, they told me I had to be come a member to cash my pay cheque that's going to be a hard no.. I will be going to money tree from now on to cash my pay cheque.. totally rude and not helpful took me almost a hour to get my money this branch is totally laughable nli wouldn't be doing anymore banking there. Totally garbage branch

Ruth Muscutt

Since they've merged we've had nothing but problems trying to log in to check our account. The new location in Aldergrove is pathetic. Not enough convenient parking. Don't know who designed the interior but you can't hear anything. So noisy with the traffic and sound bouncing of all the walls and glass. The people are nice but the atmosphere is terrible. Gone from a nice welcoming atmosphere to a modern sterile feel. So disappointing at the loss of our wonderful homey Credit Union. Congratulations G and F, if you wanted to be like the big banks, you've accomplished it!

Jeff Crossman

I voted against this merger. It’s unfortunate more of us didn’t. The small town feel and the exceptional customer service has been replaced with a clunky system, absolutely no recognizable staff, poor customer service and an overall at location banking experience that lacks any professional and secure feel. Staff moving from open tables with laptops and into glass offices. Had an appointment recently that was completely unhelpful and lacked any feel that I would be given helpful knowledgeable and real options with my financial situation. Was told I would be contacted the following week…. Was never followed up with. Terrible bank, as soon as its most convenient for me, I will be moving my business elsewhere.

cary quiring

Yesterday i went to the aldergrove branch at 3pm yesterday.
I noticed there was only 1 bank teller working at her desk. The other bank tellers appeared to be in meetings.
The elderly female who was in front of me mentioned she was waiting for 10 minutes before somebody was able to assist her. I had to wait about the same amount of time.

I understand there is a shortage of workers. Are we able to have more bank tellers that are regular employees and not employees that bounce from branch to branch?
This will allow us to bulid a relationship with them and with the community

Brian Danger

Was hesitant to the new changes given the recent rebranding, but was pleased with the service I've received. They were very helpful setting up online banking and ordering foreign currency.

While I have enjoyed getting to know the two people I've encountered on my recent visits, I would like to see more tellers open up to accommodate the lines please. ACU used to have enough tellers to accommodate everyone.

Thank you! Will be back again soon!

Morgan Harris

Today, I had the pleasure of dealing with Jasmine Sandhu. She is everything you should appreciate as a member of your team. Jasmine raised the level of customer service to a level rarely seen in todays world. Outstanding knowledge about the products available to us, great preparation, all delivered in a friendly patient way. Jasmine is truly a great asset to your organization.