First Interstate Bank - Bend, Oregon

Nick Pierce

The staff at First interstate Bank are beyond helpful. I got cold feet about switching to another bank and cancelled my application, but my funds were still pulled and hanging in limbo. Joelle went above and beyond to help me, even though I didn’t have an account yet. I am happy to say that I will be doing all my banking with them from now on.

C Nickey

Customer for 31 years. Every time I need change they ask me for proof of this. And when I do get the change which takes three times longer at this location than the others it is often wrong. I have had several poor experiences at this location and won’t be back. The manager was condescending when I complained about the change policy. I will keep complaining. Banks need to serve community needs if they are to retain my support. I can take my five accounts elsewhere where they actually care. Thanks for all that kindness after my loyalty… NOT.

Donny Macneish

I had an awesome experience with this team. Daniel Nyberg really stepped up to the plate to help resolve my unique issue. I could not give a higher rating for this branch!

Jori Kerr

Great experience the other day at First Interstate bank! It’s so refreshing to see employees there are genuinely happy to be helping you with your transaction, and not just going through the motions like I’ve experienced at some other banks. The man assisting me (Austin I think) was friendly, helpful, and quick to complete my transaction. 10/10 experience.

Cody Deardorff

First Interstate Bank on Hwy 20 in Bend has been friendly and helpful during the rapid decline of my parents’ health requiring me to take over their finances and ultimately settle their estate. Kellyn and Morgan both explained options in terms that I could understand and helped me set things up efficiently. When something could not be done for legal or other reasons, they provided alternative methods. They also provided a notary when my own bank of 30 years refused to do so. I did encounter tellers in this bank that were unfamiliar with how to do certain things that I needed but each time a coworker happily assisted and promptly had me on my way to do other things.

John Wells

Alwaysssss have a great experience at this branch. Hands down the best branch in the bend-Redmond market! All tellers and bankers are so amazing.

tammy tammy

I wanted to use First Interstate and support smaller organizations in the community, however, this was a mistake. The Branch manager, I believe her name is Kellyn Brandt, unfortunately, did not present herself professionally. My husband and I wanted to open an account and Kellyn who was very inviting. Once we started the transaction, which took us hours and was input incorrectly, she angered and exclaimed that we treated her badly rather than taking responsibility for the paperwork input done incorrectly by First Interstate branch representatives. Our time is valuable and it did not seem to be the case with Kellyn. Rather than stating the customer is "always right" approach, her approach is, We are right, you are wrong...good-bye.

Thus we took our business elsewhere. There are many choices.

A10WIND123 ¿?

Good service, excellent employees, positive environment, overall a very good experience banking with First Interstate. Especially appreciated the attentiveness and help of the branch manager!