FedEx Ship Centre - North Saanich, British Columbia

Evan A.

I’ve been incredibly frustrated with the courier(s) who have recently been delivering my packages in the downtown area.

Since I work during the day and am not home to receive packages, I rely on delivery notices to plan my pickups. Last Friday, I received a notice telling me to pick up my package at the Mount Douglas location after 11 AM on Monday. I took time out of my lunch break on Monday to drive all the way there, only to be told that FedEx drops off packages after 2:30 PM. I had to make a second trip later that day to get my package.

Then on Thursday, I had another package scheduled for delivery. Again, I received a notice instructing me to go to the same Mount Douglas location the next day. I left work early today to pick it up, but was told they hadn’t received anything under my name. I drove back home and saw yet another delivery notice, this time redirecting me to a completely different pickup location for Monday.

It’s exhausting, time-consuming, and completely avoidable.

I understand that FedEx offers the option to have packages held at a designated pickup location, but that feature hasn’t been working for me. It either glitches out or fails to process the request properly.

What makes this even more disappointing is the contrast with how deliveries used to be handled on this route. The previous delivery person was incredibly thoughtful, he would text me directly to let me know where and when I could pick up my packages, often leaving them at a nearby pickup location just 3 minutes away instead of 30. That made a huge difference in terms of convenience and peace of mind.

Now, with no communication, inconsistent drop-off times, and confusing pickup instructions, the experience feels unnecessarily frustrating.

Tom K.

An utter joke. I ordered a credit card and they've failed to deliver it twice now. We have had two people in the house when they apparently arrived and we didn't hear a sound. No knock or ring. Just a note on the door. Then to expect me to drive 40 minutes each way during work hours? They also only do one delivery attempt and give you only 5 days before they send you package back. I am baffled how anyone is able to receive a package from them. I may just give up.

karla S.

Amazing customer service. I called the call center to track a package containing my passport as I have a trip coming up and received a call back right away from Andrew of Fedex North Saanich. Even if there was not much he can do as the package was still in Quebec, he was very helpful in explaining to me the logistics and other ways to track and expedite it. Unfortunately, I wont have the package in time for my trip but I appreciate him going out of his way on a Saturday to check if it came and updating me. He was very empathetic, kind and professional! Kudos to Andrew!

Todd W.

I will choose not to use FedEx now. They often park illegally on the wrong side of the street or where there are posted "no stopping" signs, drive backwards into intersections, don't use signal lights etc. It gives the appearance that the company does not care about the neighbourhoods where children are riding their bikes or the elderly are crossing streets, etc.

Jocelyn S.

Firstly they need to sort out their hours, online says 8-5 but the phone says 7:30-11 and their door says 8-6:30. When I went in they were confused of how I got in and didn’t know their door was unlocked. Poor service and poor hour display

Ednalyn P.

I hate Fedex customer service . I ordered Enfamil for my baby, and I did 2x trying to arrangement the delivery. They given a date but the delivery guy never went through to my house. I leave a note outside our building, if the Fedex comes to my house please leave the package infront of our door because my baby needs a milk, this is really disappointed. And they would not give the time that you are available. They will deliver a package whenever they want. Please give us consideration, especially for who has working . That’s why we trying to arrange the schedule base on the time that we don’t have work.

Marissa M.

They will simply just not deliver your package. But they'll come to your place and leave a door tag. It takes 1 hour and 40 minutes by bus to get to this location. this has happened time and time again with FedEx. They'll come to my place twice to say they tried to deliver a package, even if it doesn't need a signature, they won't leave the package in the mail room or even bother knocking on my apartment door. My package is waiting for me at this location, I contacted the retailer and they said that my package will just be destroyed if I don't pick it up.

Alex D.

Customer service was top notch. Professional, clear communication, handled things nice and quickly. Zero complaints.