Co-operators - McNaughton Agency Inc - Brantford, Ontario

SaL Y. P.

Nancy Boyle is one of the best advisors I ever had. She takes the time to explain your coverage, has great communication skills and a wonderful sense of humor. Was willing to wait past the time she should have left the office in order to accommodate me leaving work later.

Tara S.

Joni is wonderful thank u so much Joni for all ur knowledge and help.

Thanks again
Tara

Jared H.

My wife and I have been with Ken & Robin AND The McNaughton Agency For about 5 years and I can’t stress enough how happy I am with the team. From set up, to follow ups, to information calls, to last minute travel insurance, to benefit packages for us and our employees, to financial investments and guidance they have always answered the phone, emailed back and confirmed quickly.

Thank you for all your help over the years and the amazing service we receive.

Jared/Melissa and the team at Ontario Wildlife Removal Inc

Alex M.

10 years ago I purchased a term life policy. Even then warning bells should have gone off when the sales rep insisted I should buy more than $100,000 in coverage because I was a first year University student who wanted to end up with a PhD. Fortunately my budget only allowed for $20/month and I couldn't get talked into extra premiums. Needless to say an insurance agent should be happy enough that a university student is applying for a minimal term life policy and doesn't need to up-sell someone on a tight budget.
Fast forward 10 years when my policy expired and I am now living hours away from their office. I received a phone call asking if I'd like to renew my policy for twice the cost. I said no thank you. They asked if the manager could contact me and I said sure. That phone call never happened. They insist he called. Regardless, at no time did I ever give authorization to renew the policy. Months pass and I notice they went ahead and renewed my policy! So I called to sort things out and got a promise for someone to call me back. That phone call also did not happen. So I wrote them a letter demanding my premiums be refunded. They called my home while I was at work and left me a message about filling out a form. They did not send me the form. They took another $32 out of my account the following month. I called again and left a message with the receptionist. This time they returned my call and gave me instructions to go to a local co-operators to sign a cancellation form that they would fax over.
I went to the local office a week later and they had no idea what I was talking about. The local office took the initiative to find my policy but when they did they noticed it had been cancelled already. Taking no chances at this point I insisted I sign the form and asked them to process it.
I just received a cheque in the mail for my last $32. However, they still have 8 months of premiums I consider stolen.

Vanessa V.

This is the only insurance company I've ever actually enjoyed working with. Nancy is an absolute pleasure, the customer service and rates are unmatched. Highly recommend!

Darren G.

Been insured at this office now for over 10 years. Great staff, and I love that I can have all my insurance with one company. Easy to keep track of everthing, not having to deal with multiple companies for different needs.

Joe V.

They can't be too bad. I've been with them for 36 years since my very first car and house. 😁 Good staff and always helpful, and competitive rates.

James M.

I use McNaughton Agency for my business and personal needs. The staff does a great job informing me on coverage that I need. I recommend them to clients that are looking for special coverage or just want a simple policy. Thanks guys!