Coast Capital - Sooke Branch - Sooke, British Columbia

Gabrielle B.

I’ve had a fantastic experience at the Sooke branch! Emily, the financial planner, is truly exceptional. She’s knowledgeable, easy to talk to, and really takes the time to explain things clearly. I felt confident and well-informed after meeting with her, she genuinely cares about helping you reach your financial goals.

The front desk is also lovely. Sandra and Kim are always friendly, professional, and incredibly helpful with any banking questions I have. They create a welcoming environment and go above and beyond to make sure everything is taken care of.

This branch has an awesome team that values customer service and truly supports their clients. Highly recommend!

Verginee G.

Emily, the wealth advisor, was super helpful with opening an RESP! She made the process easy and stress free. The branch staff were also very friendly and welcoming. Great service all around!

Cody W.

From my personal expierence, I am local to Sooke and I prefer to drive all the way to Langford branch to use the services as each time I try to give this branch a chance, when dealing with "Sandra" when i am taking MY money out, I always seem to get a shitty look as if she is judging me by my appearance.
I am a disabled persons and it makes things hard to do like get my rent out each month when I am having to deal with her as I feel nothing but judgement looks being cast in my direction as if i shouldn't be getting what I am because she can see where it comes from looking into my account.

PAUL on the other hand, has made my expierence quite enjoyable each and every time i have had the opportunity to deal with him, keep up the great work mr Paul! Thank you for making my expierence more enjoyable then it needs to be!

2 stars..

Kim C.

What a great branch. Always greeted with a smile from all the wonderful tellers, and everyone is very knowledgeable! Thank you for the great service every time! 🙂

Terry G.

For my day-to-day banking, I am quite happy with the institution and the Sooke Branch. For my investments, I wish I had never brought my money to them.
When I first came and was moving my entire portfolio, they were happy and accommodated me. Since then, service from their investment team has been crap. They didn't show up for scheduled meetings, didn't respond to emails, didn't return phone calls...but they charge me their service fee every year even though there has been no service.
Too bad for them. My additional investments, which I had planned on investing through them, are being directed elsewhere. Once I am confident I have found a responsible portfolio manager, I will be moving the rest of my investments.
I rated them three stars because the banking service has been great.

Rachel B.

The people who work at this branch are great! We have always had great service. But unfortunately the rest of the company is terrible. We were looking to get our mortgage renewed and were told about this awesome rate, by the time their underwriters came back the rate had increased .38%! Way higher then what any other bank was offering. The worst part is that we are out almost 400$ cash now for a useless home appraisal that they won't refund and they wasted weeks of our time. Never again will we apply for any lending products through them.

Brent M.

Several reasons for my 1 star review.
1) Poor design/choice of head office exterior reflective glass. The beautiful blueish glass reflects onto neighboring buildings.
I understand the reason for the annoying glass.
2) Sooke (Vancouver Island) lobby machines are old and slow. Plus they do not allow Coast Capital members to pay bills at the banking machines.
I have contacted head office for years asking when they will be replaced. The last response from head office was 'when the entire island can be done all at once'. The year before I was told, 'next year'.
I want my last four years of membership fees credited to my account as Coast Capital is not providing service I was getting when I lived across the street from head office. That location has new updated banking machines around the sun glaring building.

Odie 1.

I used to be so happy with Coast Capital on the mainland, banked and did business with them for decades with a wonderful person who knew me at Coast, until we moved to the Sooke area. The Coast website has even gone downhill because of "improvements" during the last 2 years. This Sooke branch has the poorest service I've ever seen at ANY bank. It seems they don't have a local manager that you can escalate things to. I got a promise for a call back two days ago, when I called the main office (I was told the name of the manager, but turns out he is only a regional manager and never called me back, at least not yet). They are chronically short staffed, didn't return my emails, claim they didn't get them (not true), nor voicemail, and don't answer the phone (at least not when I called). If you walk in, you can usually only see someone at the main service desk (usually understaffed, with "understaffed" signs that have been up for months), but nobody else without an appointment. It can take days or weeks to get an appointment depending on the time of year; has usually been only available 2-3 weeks away unless I ask to meet someone at any other Coast Capital branches like Langford or Victoria or mainland. When I requested an urgent meeting in January, I was told I would have to wait 3 weeks, and it was because it was RRSP season and those customers get priority. I have now moved most of my RRSP, TFSA and registered products away from Coast Capital (Worldsource), and decided that it is time to move the rest of my accounts to a real bank. Sorry Coast, but after 30 years of great service on the mainland, and 3 years of trying to make things work here, I give up. You can only blame Covid for so long.