Coast Capital - Shelbourne Branch - Victoria, British Columbia

J. D.

If you like going around in circles and getting bounced from one unhelpful agent to another…you should bank here!! To say they’re useless is being generous. Etransfer take forever to go through and trying to deal with any agent there needs the assistance from another agent…who then needs a supervisor who then needs to “call you later” with a solution…but they don’t call you get to start all over. Stick with the big banks and avoid this nightmare of a financial institution.

Cory B.

Very slow line, lots of parking but no empty spots.. hard to get into. Very slow service pick a different location if your needing to be quick

Siamak S.

Unfortunately I have to do the inevitable and give them a 1 star review. They do try very hard to please but not able too. Mainly the staff they hire are not to the par! I don’t like to use more accurate word like incompetent! Their app is bad their policy restrictive. We dealt with them for 20 years but with great agony. I made the change. Wealthsimple is Canada’s best. Try them out

kai H.

Worst atms in Canada. Machines that look and feel like they’re from the 70s are sooooo slow, sometimes they just cancel your transaction and u have to restart. One time it just canceled my transaction and didn’t give me my card back; I couldn’t get back during the banks open hours to retrieve it until a week later and of course they have a policy where they have to destroy the card after a day…. It’s just so ridiculous

Sukhraj N.

I am utterly shocked at the Canadian Banking System, even more so with credit unions. I am not trying to brag or gloat but my net worth is considered to be in top 1% of Canadians which I am grateful for. Steve Nash, who I played basketball with and know (his father was manager of this branch), both would shake their heads in disbelief. I came in to cash a $5000.00 dollar cheque, but they wouldn’t allow me to do so for reasons of incompetence. To all the young people out there, the market is ripe for disruption. EQ bank cashed my cheque and they are entirely online.

Isaac J.

I've used Coast Capital since I was a child, nearly 20 years. I used Coast for my day-to-day banking that entire time. Thousands of dollars go through my account every month. My father and grandfather both used this location.

But Coast Capital flat out denied me a line of credit because I run my own business.

2 decades of banking thrown away.

Their team was completely unhelpful.

I own a home, a car, and other investments. I have a good income. And I've banked with this company for my entire adult life - and despite that they refused to work with me.

Joke of credit union.

Trevor R.

typical bank looking to make money. i find my chip on my debit doesn’t work well. the bank itself was clean and you can deposit money i think 24/7 at the 2 atms.

Don S. G.

We have multiple business and personal accounts at Coast Capital, and they remain our preferred choice for Victoria banking. You simply can't get any better than free personal checking accounts, and our business accounts work out to $20 a month or so.

Two ATMs at this location and multiple tellers make it easy to get in and out when you're in a hurry. There is a longer line up at times, however that's a good sign with so many people banking here. Keep up the great work!