Coast Capital - Bay Centre Branch - Victoria, British Columbia

Julien C.

Two of the three ATMs at this location have been permanently closed. The last remaining one is now out of service, and I had to use a competitor's machine and pay a $5 fee to withdraw cash.

Franky D.

We live in 2025 and these people have ATM's that run out of cash and still debit your accounts on withdrawals. No receipt too, just take my money and run. Then when you call the bank they pass the buck and tell you to contact your own bank, no apology. Not a member here, won't ever be, straight trash.

Lisa D.

My mom was a CCS member who I opened an estate file for 5 months ago after she passed away. CCS has been a nightmare to deal with despite my mom having a will and named beneficiaries. My dealings with Member Advice Specialist Reshevski Jack, Branch Manager Spencer Watling and Relationship Manager Danny Dan have resulted in nothing. They ignore emails, give excuses and empty apologies, provide no information, give no status updates. I have escalated repeatedly and filed a complaint all to no avail. BEWARE. CCS's goal appears to be to stonewall executors until they give up so that CCS can keep deceased members' money.

Mari W.

My partner and I set an online appointment and got scheduled with Danny Dan. Wow, what an amazing guy! He is so personable, genuinely seems to care about you and your future, and is all around a kindhearted person. Thank you for your hard work, Danny!

Samantha P.

Went to this branch at lunch and it was very busy. The line was super long and only two tellers were working, so the line took some time to work through. However, while most of the other employees walked past the line while avoiding eye contact or apologizing for the wait, Rahul Gill worked diligently to help the tellers with all the customers in line. He was thorough and helpful, and after I was seated with him, I was out the door in 5 minutes.

Will B.

Profiled every time I make a cash withdrawal at the teller. Worst customer service ever

Scott W.

I have been banking at Coast Capital for over ten years (my business and personal accounts). Slightly understaffed during peak times, but excellent service and support when you need to deal with managers or investment staff. Banks are so much more than tellers these days, the web site is easy to use and functional, and there is alway a person to talk with on the phone or with a booked appointment. They have been a great leader in community support too.

Jason

WORST. BANK. EVER.

Left messages, never heard back. Emailed someone I had previously dealt with and they said they worked in another branch now but couldn't refer me to someone in my branch. Tried booking an appointment with their online tool and no times available.

All I wanted to do was buy an RRSP GIC. You'd think they'd want my business, especially since I'm a member.

I went somewhere else instead.

AVOID.