Coast Capital - Appointment Only - Vancouver, British Columbia

A R

to start with I want people to know this about me:

I deal with banks around the world. I deal with credit unions as well in BC. So I am VERY knowledgeable in banking systems.

I do NOT make negative comments lightly. I try to find reasons to like an institution and the people within it, but when all I see is ignorance, I call them out on it. I do not need to name people. This is in part a complaint/observation about how poorly our companies are run now. NO ONE is willing to be accountable to make a decision that makes common sense. The following is my observation about Coast Capital, and in particular this branch at Davie St. Vancouver.... but I assume it transfers to all their branches.

Coast Capital is almost the worst (only beaten out by RBC). They make up 'rules' and 'requirements' to delay transactions. Not one person will make a decision without working it up the chain of command to see it if makes sense.
Had to do some work as executor of my mothers estate. They over complicated everything and added things that are not needed. My lawyer was astonished. He has done this for over 20 years and NEVER, not once, did he have to create any of the forms they requested and said they needed. I sincerely hope that they, at some time in the near future, have to deal with themselves on sorting out an estate. THEN they will (maybe) begin to understand the stupidity of their 'systems'.

I would recommend NEVER dealing with this 'bank' at any branch. NOT if you want things done correctly with people that know what they are doing. The ONLY positive thing I can say is that the person we dealt with at least had the courtesy to be on time for our appointment. Many banks (RBC) do not even manage that.

As a last note, They do not understand normal phone call courtesy. Identify YOURSELF prior to asking to speak with me. For security/privacy reasons I can allow that a person may not wish to divulge what institution they are with, (bank, doctor etc) BUT at least say this is ... first name... calling for ....my name.... is he/she available? DO NOT just say is so and so there....I do NOT know you so why anyone would think I would say yes or no? Get some manners!

YES, I am VERY crotchety because it seems I am not allowed to say anything that may offend someone else. Guess what? The way they handled things, the way they called on the phone, THAT offended me! Get some manners. Get some sense about what you are doing.

Cathy Chao

Why are you not shut down if you can’t even serve your community based on their needs? We need a full service branch here, not some ghost advice branch.

Wolfgang Bremer

One of the worst banks I ever had to deal with. They changed their online banking system and therefore locked me out of my account and claim they can’t reinstate it because the data I provided (which I have in writing from them from opening the account) doesn’t match their records. They’re literally not giving me back my own money.

Jamie Coull

What is a client supposed to do when the ATM puts a hold on a cash deposits and when you make an appointment you can't deposit money only get financial advice on Saturdays? I don't understand why I can no longer go in this branch to make cash deposits and why they will still make an appointments for you over the phone even when I clearly stated I will be making a cash deposit... and the only other downtown branch isn't open on the weekends. This is ridiculous!

Sebastian Ankiel

Atm is down and employees are in the bank but I can't even make a cash deposit AT THE BANK(through the employees). This is wild to me.
Do better. Have a contingency plan. Likely switching banks if the MO of Coast Capital is to provide minimal service through apparent cost cutting measures.

Janna Kolodi

Outstanding service by this branch! I was so stressed from an issue that seemed impossible to solve. The banker could easily go by their policy and just say "No, we can't do anything about it", but he (Isaiah) took that extra step, made an effort and actually listened to a customer's need. He found ways to solve the problem and in a very short time, leaving me totally happy and satisfied. I would strongly recommend Coast Capital and their friendly staff.

Patrick Audley

Great little branch with super friendly staff. It's so different from one of the big five that it doesn't even feel like a bank. It's like to sit down, have a coffee and read a little instead of standing in line like cattle. So far, we've only had stellar experiences with them.

Accounts are inexpensive (or free!) on the personal side and the business acounts are very resonably priced. Online banking is better than what I had at TD. I appreciate the breadth of service offerings (insurance, investments, etc.) without the hard sell that normally accompanies such things.

Tuguy T

Whats the point of this branch? The branch does not do anything that is “teller transactions”
Im someone that lives in the area and have to walk to Georgia branch(20min walk) to do most of my transactions including international wire transfers.