Chase Bank - Bend, Oregon

Kristi

I came to this Chase bank & the ATM was in good working order. The front door did have a mask ? request. I didn’t have an indoor experience. The Handicap access looked really nice with the handrails.

Florence Mclaughlin

One department at Chase can't communicate with another department at Chase. I went to this branch to make a payment to the auto loan dept. But the auto department couldn't see the payment I made. After waiting for over an hour at this branch to make sure the payment went through I had to get back to work. I got a call from the auto department that Riley at the branch couldn't answer their question so I had to leave work and go back into the branch and have the teller call the auto department. I asked to speak with the manager and she said "Riley can't see the right screen". Because Riley couldn't get to the right screen or ask another employee to help, I had to come back in the branch to make it happen. Shocking!!

Matina Christophersen

Been with them for 30 years. From western bank, Wamu to chase and it was fabulous with western bank, wamu ok and chase is awful. Use to have personal/business bankers, tellers and managers that could actually do something. Never any staff in the bank when you need to talk to someone and forget calling the branch. Wait at drive thru is awful and a new face every time. Charges for everything. Closes at 5:00 so forget making a deposit or change if you are a business. They are automating everything so I guess they want us to use online which is fine for most things but then don’t charge for everything, ie. Counter check, cashiers check, monthly statement fee, wire transfer, etc…. Take your money where you are a customer and appreciated.

P.s. pandemic $$$was a joke, and they only gave $$$to their top clients and let the small business fend for itself. Well guess what chase, small businesses thrived and survived.

Sean Supple

Called them multiple times across several days. They have yet to pick up the phone. Why is it impossible to talk with someone over the phone here?

Bear

Friendly drive thru staff who always give my pup a treat or two and i really think that’s great. I tend to fumble my interactions, deposits, withdrawals, and as I have a debit card with no pin at the moment, I’ve been making multiple visits. My impression of this bank has improved substantially.

Emily Boyd

I had such a great experience working with Tara - she was knowledgeable, friendly, funny, and kind. Appreciate her service immensely!

T C

I was trying to set up an Estate account, had an appointment with a banker, showed up on time to find out the banker was sick. She had been sick for 4 days and I never got a call. The bank manager said they don't do that. Gave her my # and she never called to set up another appointment. Ended up going to 1st Interstate and had an account in 20 minutes!

Adam Martin

Having been with Chase since their acquisition of WaMu, I consider myself a loyal customer. Sure I don't have lots of money but it doesn't change the fact that I've been with them for a long time. That being said, I will be taking my money to another institution. The customer service or lack there of, I've received the last two days has been nothing short of an ABSOLUTE JOKE! Guaranteed a check would be in my account this morning and desperately needing it to be for bills, it wasn't! Called customer service again, after holding for 5 minutes I was cutoff and had to start the process all over again, only to have the woman tell me "I'm so sorry for your frustration, I understand!" Same thing, just from a different mouth somewhere in Singapore! PATHETIC!!!