Cachet Binbrook - Hamilton, Ontario

Usman S.

Update: the homeowner experience team (which is supposed to be the point of contact for homeowners) is now ignoring all my calls, voicemails and emails. I essentially have no one to contact because the website directs you to…you guessed it, the homeowner experience team. What’s the point of sending an email to contact someone if they won’t respond… The most appalling customer service experience I have ever encountered. Management either doesn’t know (since there is no way to contact them) or doesn’t care since they have already made you sign a purchase agreement. I went through this experience so you don’t have to - stay away from this builder!

Honestly, find another builder if you can for new builds and you’ll be happier. We are buying a new house from Cachet in the Binbrook community, not happy with the experience at all. Sales people gave us the wrong information on brick colors which we used to make our decision on a $1m+ home, the actual brick ended up being different and of course the builder says we signed something with a clause that they could change stuff. We also paid for some hot water line rough ins that the builders plumber refused to install in the house, and the alternative obviously was for us to spend more money to line Cachets pockets. Every small thing is an extra and they don’t care at all about customer satisfaction. I have left messaged with the person assigned to me multiple times to have a chat about our bricks issues and get emails but no call backs…it’s like they are afraid to own up to their own sales persons mistake

Barsan B.

I am extremely disappointed with my experience purchasing a new build from Cachet Homes. Despite assurances from the builder that all issues would be addressed, the final product falls significantly short of expectations.

Upon closing, I discovered numerous defects and deficiencies, including:

- Subpar ceiling finishing, resembling an unfinished garage
- Extensive scratching on the hardwood floors
- Clogged ducts, contradicting the builder's claims of professional duct cleaning

These issues are particularly concerning, given the builder's repeated assurances that everything would be perfect. The Pre-Delivery Inspection (PDI) process also failed to identify and address these problems.

I strongly advise prospective buyers to exercise caution when considering Cachet Homes. The company's failure to deliver a quality product and their inadequate communication have made this experience a nightmare.

Rajeev

Small houses the amount they are asking and in the middle of no where with an airport next door, no thanks I'll keep looking

Jay P.

Future home, can't wait for it

Mark D.

Dipesh P.

Nurudeen Y.