Boyer Chevrolet Buick GMC Bancroft Ltd - Bancroft, Ontario

at work

THINK TWICE BEFORE BUYING A USED VEHICLE HERE!

My co-worker did and regrets it fully.

I was in the car business for 30 years and have never seen a franchise dealer operate this way with such poor management and customer service.

They do not safety inspect their vehicles to specifications.
Only put 100 kms ON the vehicle which up here is basically driving it home. All lights on dash came on. Brakes pulsate badly. Needs Wheel Bearing! Exhaust leak they said they fixed came back. When he called to ask them to look look at van he was stalled for 3 weeks being told the manager would call him. Never did! Then he disappeared on the deer hunt and no one else could help him.
When manager returned and he went in, he was asked if he bought the extended warranty!! Then the manager said he wasn't prepared to fix anything at all.
Told him he could buy his own parts was his solution. Lets not forget the 3 week delay in getting the vehicle ready for him. Only after the 4th delay offered a loaner vehicle.

When he was buying the vehicle they were very adamant about not letting him have his mechanic inspect it before he purchased it.
I was with him during all of this.

I recommended to him today to call the owner. Call the MTO to have the vehicle inspected and also file a complaint with omvic.

If this dealer was in a bigger area with competition they'd be out of business

I will add even their bill of sales are very suspect and made to confuse the purchaser which I would bet do not fall within Omvic guidelines.

Beware of this place Very unprofessional and horrendous service after purchase.

Sherrill Musclow

While on vacation in the area my truck was having weird brake issues. Went to talk to Eric and within 1 minute he had it diagnosed. Got an appointment within a couple days and truck was fixed. Great fast service. Friendly staff. Extremely happy customer!

Brandy Unruh

Amazing dealership, amazing experience buying our new to us truck. Ryan Harvey was great to deal with, communicated with us with urgency & worked out a deal within an hour. (Everything over the phone as we are in Niagara). Casey (Finance) is awesome, financing was smooth & quick, she was fun to work with. Met Ryan (Manager) when we picked up the truck - so professional. We absolutely love our new truck - she's a beauty! Truck was full of gas on pick up & Mike even got a new GM hat. The best experience we've ever had purchasing a vehicle. I will be doing the 4 hour drive to purchase my next vehicle at Boyer's. Highly recommend.

Robert Sinclair

Dropped in with my Ford to use the EV charger. There were some issues because it's new and they were very helpful and curious. Thanks guys...Got it sorted and will be back next time through Bancroft.

Dan Weisman

There service staff have gone out of their way on numerous occasions to help me and are friendly and educated.
I have never felt that I have been over charged or taken advantage of,there far and above board

Sue Dewsnap

Everything went smoothly. Tom Pritchard did a great job explaining things to me.

Austin Quesnelle

I came here just to get an alignment done on my car unfortunately they gave me the bad news that my car had more problems then were fixable and told me that it was not safe to drive I was bummed about it but thank to the team here I will say they saved my life the damage could have caused me to crash and were I was headed after here there is no cell service and not many people traveling so thank you and also best gm I have ever been to every time I come here the team both in service and the show room have been amazing they are very welcoming friendly and they go the extra mile for you thank you Boyer staff for everything

Doug Given

My wife and I were mired in negative equity and wanted to trade in. Ryan and the staff worked magic to get us into 2 new vehicles with lower overall payments. Other dealerships either didn't want to talk to us or wanted us to provide a massive down payment to cover the negative equity. And this was just part of the great experience and the awesome way we were treated at Boyer's in Bancroft.