Banff Registry - Banff, Alberta

Alex F.

Despite being both warned and overly prepared with all of my documents (as per reviewers advice) Jennifer still found ways to make me feel foolish for choosing her registry.

Whilst busy on a phone call, she looks at me and the 5 people clearly lined up behind me and barks “well who’s next” - as if I should have invited myself to the counter to be helped while she was busy. She asks what I need and I say a drivers license and she huffs at mine and says WHY?! And I retort back “well it’s clearly expired” adding a level of spice I would only initiate in retaliation. “Oh” she says and dials up the customer service voice to a 3/10 and throws me some paperwork to sign.

From a paying customers perspective, it’s astounding a business can get away with making their patrons feel like a burden and inconvenience. No one wants to go to the registry any more than you apparently do Jennifer, but don’t worry I’ll be one less person to burden you in the future!

Life is hard enough, I’m not looking for a fight to obtain basic services I’m paying for. Heaven forbid you don’t understand a form or have a question. Just because it’s the only registry in town doesn’t mean it’s the only choice—>only 20 minutes away is Canmore Registry where they have a very convenient line up system and friendly staff who treat you like you’re a human being.

Nicolas R.

Reya and Jenn are super professionnal.

They were killing it with a constant 10+ line. Taking their time to explain properly, stay respectful, and expedite the process at the same time.

Come in early for no line up, its what it is.

CF L. (.

The staff are really nice. Every process is smooth if you have all the documents right. Check their website or the photo I posted which is from the registry to prepare all the documents before you go. ☺️

Reby H.

當我排隊30分鐘要求申辦健康卡時，印度裔的職員要求我回到門口填寫表格重新排隊，然而在我之前的其他人都在櫃檯現場填寫表格 ，不需要重新排隊，這是種族歧視？

Jaka K.

Very nice and friendly staff…Sorted my car registration in 15 min 👌 not so crowded in the morning.

Mason B.

I would never use this registry again after multiple shockingly disappointing interactions with the owner. Asked for my address to be changed on my licence in June and was told it wasn’t possible. When I got my license in the mail I went back to inquire, I explained the situation to a different employee who apologized for the inconvenience. She was helpful, quick & reassured me that we’d find a solution. I was asked to come back the following week to speak with the owner, which I did. After rudely addressing me, she was eager to update my address/license for another NINETY dollar fee which I had paid only a month earlier. I don’t understand why I’ve had so much difficulty at this registry. I’ll be driving to Canmore registry from now on; they’re kind and I won’t be refused routine services.

Trapper P.

Best Registries experience I ever had. I’ve lived in Alberta 48 years and this was the first time that the staff knew exactly what was needed and required. Smooth and easy process.

Mauricio G.

If you need to do a knowledge test, avoid this location. They allow dogs to get in, then they let the dogs play and run inside the office, and you have to try to concentrate, which is impossible. The people who work there have no manners, and they think they should run the place like a Pet Hotel. Don’t get me wrong. I am dog owner and a pet lover, but how to you score well in a test with such a chaotic environment?