American Income Life: AO - Mount Pearl, Newfoundland and Labrador

Jeremy Reynolds

Terrible company to deal with if you live in Newfoundland and Labrador. Local staff turnover rate is incredibly high and I never received contact from the same person. Staff treated me like I was born yesterday every time they tried to explain policy changes to me, that's when they even attempted to provide services. Went years never hearing from them. After signing up I spent a period of years assuming my policies good and then one day they contacted me to say that they had never been officially completed. The web portal is like something out of 2003 and it is complete junk. They never tried to keep my business when I informed I was leaving and didn't bother to ask why I was doing so. Then they billed me for an extra month when I did try to quit. DO NOT PURCHASE if you live in Canada, go with a Canadian company who cares about customers.

Kevin Duggan

Had someone mistakenly give my number rather than her sisters number for a sponsored last will and testament. Normally I wouldn't care but I have receieved NINE PHONE CALLS looking for the person who was sponsored, AFTER I TOLD THE AGENT HE HAD THE WRONG NUMBER.

One such phone call, the agent asked me REPEATEDLY if I was related or knew the person he was looking for. I had to tell him he had the wrong number about 5 times in a row before he actually opened his ears and hung up. If you're looking for people who won't listen to a word of what you say, and who will call you all hours of the day, I'd highly recommend

Melissa C

they only want your money! Honestly Stephen was not that easy to deal with and I didnt want this to begin with but felt pressured into it. I was told in the beginning i could contact him anytime but took a year and a frustrating email for him to respond. I hate the phone and when I did call customer service they convinced me to keep one package for 4 dollars a month--which i did but they didn't fix the banking details so my account went in the minus---in which Stephen was no help when i did get a hold of him.

mistakes happen but it shouldn't be this hard.

Terri Roberts

Jo-Ann Murphy was excellent to deal with!! She understood my concerns, listened to me and helped me in every aspect. I highly recommend Jo-Ann. Her positive attitude and ability to understand my situation was more than exceptional. She’s a great help and I highly recommend her. 5 stars

Lynn Oates

Had the pleasure of chatting with your representative Andy(Andrew) Parsons today. He was very professional and thoroughly informative giving us all the information we needed leaving us with confidence we've made the right decision for our family. Such a pleasure to talk to.
Cheers
David & Lynn

Stacey Morgan

Jo-Ann is amazing to deal with. She is attentive and willing to listen to my requirements as a customer. She is very personable and this is an added bonus when discussing insurance. I would highly recommend Jo-Ann Murphy

Nacole Brown

Chas is my person and he was the best of the best. He explained everything with simplicity. This company is outstanding with their products and people. It was a priceless experience. Thank you again Chas!!!! ~Artisha W~KCMO

Amanda Power

Alycia Hamlyn came to my home to provide me with my yearly update service. She was very knowledgeable and personable and able to answer all of my questions. Luckily I haven't had to use their services yet but I feel secure knowing they are there for me and my family.