Allstate Insurance: Southland Crossing Agency - Calgary, Alberta

Natasha B.

I am thoroughly impressed with the level of service provided by Stephanie at Allstate Insurance. She is absolutely amazing to deal with—always professional, knowledgeable, and incredibly attentive to our needs. Stephanie Gordon honesty and dedication truly stand out, making every interaction smooth and stress-free. I couldn’t be happier with the service she provides and the company as a whole. Highly recommend!

Karen C.

I would never get this insurance company again. I got a red light ticket that I tried to fight because I know that if it is safer to go threw the light than stopp. I lost. I took a couse in Saskatchewan (3 months) and that is what they said. I then got in an accident where the driver didn't know how to drive, I wasn't moving when I got hit. This company is now calling me a bad driver. I had a claim with a different insurance company because my car got stolen. These guys looked but didn't ask

Good D. E.

Do not use Allstate insurance for any reason. They cancelled my policy on my rental property without informing me. It took me six months to figure out that they had cancelled the policy. By that time, it was too late to do anything about it. As a result, my insurance has gone up nearly $1000 because they cancelled my policy without reason. Avoid Allstate at all cost.

Pasob P.

It's been almost 3 months since a deer ran in front of my car and totalled it. I reported my accident and was told to keep all receipts related to the accident. This happened out of province so I had to stay in a motel for the night. Then find a way to get back home. I reserved a car with Enterprise because that was Allstate's preferred car rental. When I went to pick up my car, they told me I could not drive it back to Calgary from Winnipeg. I was left to find a last minute flight which ended up costing me $560 for a one way flight. When I got home I got in touch with my first adjuster Judy Head. She told me that none of my expenses would be covered because of the coverage I had. I was fine with that. She was the only positive experience I had. Once I was transferred over to total loss adjuster Deborah Arseneau, it all went downhill. Absolutely no communication whatsoever for over a month and a half. I didn't think it would take long to get a settlement so I borrowed a vehicle rather then get a rental that would be covered for me. Almost a month passed, I finally had to return the borrowed vehicle and got a rental. I was in the rental for a whole month. During this time, I emailed and called every week leaving my contact information. She was even on vacation for an entire week so I had to wait. On the last day of the coverage, I finally get an email stating that she tried to call me ( called wrong phone number) and to provide times that i would be available to speak. Heard nothing back. Even after leaving numerous vms with my phone number, even though my phone was on file. A week goes by and finally on a Friday i get a settlement and was told that my rental coverage would be done on the following Wednesday. I did not accept the settlement and ask for an extension to my rental. No response to the extension. One week later I get a final settlement which I finally agreed to, just to end this nightmare ordeal. It stated that I would receive the cheque in 5-7 business days. Another week goes by and I get a response with a letter summarizing my settlement. Again no response to extend the rental. By now I'm paying 2 weeks of car rental out of my own pocket. This email stated that it will take 5-7 business days again!!! So I just lost 5 business days because of her weekly reply. It's been a week now and I got a parcel to pick up at the post office thinking it would be the cheque. I went and signed for the mail. Excited that it was the cheque so I can finally pay off the lien on my car and get a new one. No it was not the cheque. It was the letter to summarize my settlement. The same letter that was send to me in pdf. I am so frustrated right now. It will probably be another week for this cheque to arrive. During the second month of not getting any updates, I emailed Deborahs boss Mimi Swan about my experience, hoping that this might help me get some updates. Absolutely crickets from her as well. I feel that they are trained to ignore any questions that they don't want to answer. I have worked in sales my whole life. If I had zero communication with my customers and treated them this way, I would have no customers left. I understand we all get busy but communication is key. I could give zero stars, I would. Never again will I deal with Allstate. 3 months and still waiting. Ruined my whole summer.

Тетяна ?.

They have terrible service. I wanted to end my contract after selling my car and waited an hour on the line. After one agent said he couldn't do it, I was put on hold for another hour. After 16 months of paying $300monthly you can't provide service. This is unprofessional and disrespectful to customers

Eilleen V.

I've been an AllState customer for a very long time now with multiple overlapping policies over many years and it's been overall a great experience without a single issue... Until this year. It's been one thing after another with absolutely atrocious service along the way.

This my home branch and I have been unable to get ahold of them this entire time. Calls, emails - nada. Everything seems to get picked up by the Alberta Support team acting on their behalf and it has been absolutely awful.

Kim T.

Upon retirement in 2022, we decided to relocate from Nova Scotia to small-town Alberta.
We purchased our house through the internet. Now came time to get the insurances for our house, and vehicles.
I contacted a few companies and found Stephanie.
We explained to her our situation that we were out of province and we were retiring.
She took all of our information and within minutes returned our call with all of the pertinent quotes. As well as ideas for bundling our policies. We were able to get on the drive safe app. that eventually reduced our car insurance.
Stephanie went above and beyond to make sure that we were well informed, understood all aspects of our policies. She even called to welcome us back to Alberta.
We have since added onto our policies and our rates are well within our budget.
Our experience with Stephanie has been a marvelous experience. I would highly recommend Stephanie for any and all of your insurance needs.

Karim K.

Allstate insurance is by far one of the worst insurance companies if not the worst insurance company that’s out there. I would not recommend anybody have to go through the headache that they have caused so many people including myself, and all they want is your money they don’t care about you they just care about your money, I’m gonna say that one more time they do not care about you. They only care about your money. for the last few days. I’ve been on hold for many many hours with zero answers to my concerns, I have been passed off to agent after agent with ZERO answers. I would like to know how you employed people that don’t have any ANSWERS and this is why I say they do not care about you. They only care about your money.
Also before I forget, THEY ARE NOT THERE TO HELP so be VERY CAREFUL as to what you say to them because they will turn that around on you. It’s almost like they’re working against you instead of with/for you hahaha.
One more thing THEY ONLY WANT YOUR MONEY!!!
Thank you for allowing my opinion.