East Coast Credit Union Ltd - Dartmouth, Nova Scotia

Richard C.

The staff are fine and try but I'm not sure if it is a lack of training or what. I have been trying to settle my father's estate and have booked multiple appointments only to leave after 2 - 3 hours with more problems than when I came in. Two faulty new debit cards, inability to access transactions prior to the switch over. Totally understaffed with tellers, 2 maybe 3 tops where there used to be many more. The website has an obvious error requiring total restart of web browser if any issue (I'm a computer scientist so I know exactly what they are doing wrong). The virtual branch tried to call to settle an issue and no one would answer. I hate to say it but worst customer service I have ever encountered.

Brock M.

A big shout out to Cathy in customer service. After a dilemma with direct deposit, she called me back twice. In this time, she reached out to several members of her team on my behalf to find a solution.
In the end, the problem was solved because Cathy went the extra mile for the guy on the other end of the phone.
Much appreciated.

Darren

The bank is nice and people are friendly enough, but not being open on Saturdays is very inconvenient.

Rowan M.

Experience personalized banking at East Coast Credit Union, where you're not just a customer – you're a part-owner. With friendly staff dedicated to understanding your needs, a wide range of tailored financial products, and robust digital services, managing your finances has never been easier.

Alan B.

If you're looking for a mortgage, steer clear of the Dartmouth branch of the East Coast Credit Union.

I took a variable mortgage with the Port Hawkesbury branch of the ECCU. The person I was working with was able to get me a competitive reduction off of Prime, so I was willing to take the gamble.

15 months into my mortgage, I get a call from Brenna Warner, the branch manager of the Dartmouth branch. She told me that since interest rates had gone up, I now had to modify my mortgage agreement, and she would "help me." What she meant was that she wanted to help herself, because I soon learned that Brenna only cares about profits and quotas, not people.

She tried to sign me up for a Total Access Home Equity Mortgage, which would involve a fixed rate and a $600 fee. The fixed rate she offered wasn't competitive at today's rates, so it would have made no sense to agree just as interest rates were due to start dropping on my variable loan.

Well, she quickly lost her patience with me and in a couple of curt emails she informed me that she was going to raise my monthly payments by $500 if I didn't take this fixed price offer.

All of this was starting to feel like a scam, so I reached out to the person at the ECCU who I'd originally worked with up in Port Hawkesbury. She quickly informed me that so long as rates didn't increase further, I was fine at my current monthly payments.

So why did I have to deal with Brenna Warner, her scammy offer, and her impatience? I have no idea. Since she's decided that she won't succeed in preying on me, she won't return my emails.

So yes, in short, you do not want to work with the Darmouth branch of the East Coast Credit Union. And if you ever get a call from Brenna Warner, I'd suggest not picking up.

Sharon K.

I just wanted to shout out to Karen who assisted me recently with the purchase of US funds for a trip I am planning. I also had some general questions about RRSP's and she was most helpful. I am not a member of this Credit Union, but anytime I stop in the staff here is always pleasant and courteous. It's important to recognize people when they help so thanks again for your pleasant smile and making me feel welcome. Have a wonderful day!

Ryan

A great banking experience. I always get personal feeling service here and I love the feel good component of banking with a credit union that gives back to the community and uses my deposits for local lending instead of funneling my money to wall street investment banks.

Ruth V.

It's easy to get to, even though it is off the main drag. Approaching the building and the interior are very tidy. Everyone I had to interact with was friendly and helpful. Overall it was a comfortable experience and would recommend this branch to others.