Alterna Savings - Bells Corners - Nepean, Ontario

Wendy

Had a great experience at this Alterna back. I took my sister to do her banking for the first time since her knee replacement and the young lady teller called Amanda was most helpful and patient with all the things she was asked to do. She was Kind and courteous too. Best experience.

Erin

My family have been clients with Alterna since before I was born. Although I don't bank with them anymore, I went in recently with my mum to inquire about HELOC's for a property I inherited and our experience with Shab was a complete turn off.

We have already been pre-approved elsewhere, but wanted to talk to Alterna because of the tenure. Instead of asking questions to understand our unique situation, Shab led the conversation by making assumptions and with an underlying tone of this not being worthy of her time. Her demeanour was aggressive and unfriendly. The conversation lasted maybe 7 minutes at most. Immediately both me and my mum knew that she, nor Alterna, would not be the one we would be working with with because of how she conducted herself in the meeting.

Overall a disappointing experience.

Jude M.

I’ve had mixed dealings over the years, but the new staff including Branch manager have been wonderful. Recently I have had dealings with my parents’ accounts and Vimal has been incredibly responsive and helpful. The tellers are also very helpful and kind.

Caitlin C.

I wanted to write a review based on my most recent experience. There is now a teller working there named Sandra who goes above and beyond to provide excellent customer service. In the past I have been treated very poorly and received terrible service but Sandra has changed my experience going to the bank each week to make my cash deposit for my business. I am so grateful that she is working there and look forward to our interaction. She has turned this branch around. Thank you Sandra.

Helen B.

I love my bank. I used to be with TD but hated their customer service and investment in the oil industry so I changed to Alterna 5/6 years ago. Never had an issue since. Great service, great people and my vote counts at AGMs.

Evgueni P.

Terrible customer service. Tried twice to get service from that particular branch and both times - disaster. Promises and nothing but promises. Seems like they do not want to keep their clients. Time to switch?

Post Reply by Alterna. Seems to be the issue with one individual at the Branch. Was contacted later by another Agent and she worked with me till the issue was resolved. Therefor changing my rating to 4 stars (not 5 due to the initial issue).

Caitlin C.

Horrible horrible service. I showed up 2 minutes before close on a long weekend needing to make a deposit for my business they had already cashed their tellers out even though they were still open and wouldn’t let me deposit my money. The ATM doesn’t allow for larger cash deposits so they intentionally knew that this would be bad and they just didn’t care. I go there every week and they know I drive an hour to get there every time and they still sent me away. Do not bank here if you don’t have to.

Lola

Customer service is atrocious. After waiting 10 mins in line while the teller counted and recounted a young girl's quarters, I was told "next time you want to make a wire transfer don't come 5 mins before closing"! I was then asked to wait on the side so she could attend to the other customers before processing my wire transfer. When I turned around, there was only 1 other person who had, incidentally, already been helped but this teller decided to help the lady anyways (she had an appointment...yes at closing time!?) I left with wire transfer in hand and will go to another branch.